# Digital Delivery Policy
**Effective Date: August 12, 2026**
At **Dermanotes**, we provide digital educational products, including PDF eBooks, study guides, and other digital learning materials.
Since our products are delivered electronically, no physical product will be shipped to the customer.
## 1. Digital Product Delivery
All products purchased through our website are delivered in digital format.
For the **Dermatology Medicine Guide**, the purchased product is provided as a downloadable PDF file.
No physical book, printed material, or courier delivery is included with the purchase unless specifically stated on the product page.
## 2. Delivery Method
After successful confirmation of payment, the purchased digital product or download/access information will be provided electronically.
Depending on the checkout and delivery system, the customer may receive the product through:
* A download link on the order confirmation page
* A download/access link sent to the email address provided during checkout
* Another electronic delivery method specified during the purchase process
## 3. Delivery Time
Digital products are normally delivered **immediately or within a reasonable period after successful payment confirmation**.
Delivery may occasionally be delayed due to payment verification, technical issues, email delivery problems, or other circumstances beyond our reasonable control.
## 4. Email Address Responsibility
Customers are responsible for providing a valid and accessible email address during checkout.
Please carefully check that the email address entered during payment is correct.
We are not responsible for delivery failures caused by:
* Incorrect email addresses
* Inaccessible email accounts
* Full inboxes
* Customer email filters
* Emails being directed to spam, junk, promotions, or other folders
* Customer-side technical problems
Customers should check their **Spam, Junk, Promotions, and Updates** folders if the delivery email is not visible in their primary inbox.
## 5. Product Not Received
If your payment has been successfully completed but you have not received your digital product or access information, please contact us.
We will verify the transaction and make reasonable efforts to provide the purchased product or an alternative access method.
When contacting us, please provide:
* Name used during purchase
* Email address used during checkout
* Transaction/order ID
* Date of payment
* Any relevant payment confirmation
## 6. Download and Access Issues
If you experience a technical problem while downloading or accessing your purchased PDF, please contact our support team.
We will make reasonable efforts to help resolve the issue and provide an alternative access method where appropriate.
## 7. Multiple Downloads and Personal Access
The digital product is intended for the personal educational use of the purchaser.
The purchaser must not publicly share, distribute, upload, resell, or commercially redistribute the downloaded PDF or its access/download link.
## 8. Delivery Completion
Delivery will be considered completed when the purchased digital product or a valid download/access link has been successfully provided to the customer through the applicable electronic delivery method.
## 9. Refunds Related to Digital Delivery
If a customer does not receive the purchased product because of a genuine technical delivery failure, the customer should contact us so that we can investigate and attempt to provide access to the purchased product.
For complete information regarding refunds and cancellations, please refer to our **Refund & Cancellation Policy**.
## 10. Contact Us
If you have any questions or problems regarding digital delivery, please contact us:
**Email:** kumawatnikhil351@gmail.com
**Website:** www.dermanotes.in
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By purchasing a digital product from **Dermanotes**, you acknowledge that the product is delivered electronically and that no physical product will be shipped unless specifically stated otherwise.